FAQs

1. What is Botanica Santa Barbara LLC?

Botanica Santa Barbara LLC is an ecommerce store that specializes in spiritual and religious products. We offer a wide range of items to support your spiritual journey, including the 14 Days Rose Candle and 7 African Powers.

2. How can I contact Botanica Santa Barbara LLC?

You can contact us through the following channels:

Trade name: Botanica Santa Barbara LLC

Phone number: 6093948894

Email: botanicasantabarbara103@yahoo.com

Physical address: Botanica Santa Barbara LLC, 103 Hancock Street, Trenton NJ 08611, United States

3. What is your return policy?

We have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

If you would like to initiate a return, please contact us at botanicasantabarbara103@yahoo.com. We will provide you with a return shipping label and instructions on where to send your package. Please note that items sent back to us without prior authorization will not be accepted.

4. What should I do if my item is damaged or defective?

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right.

5. Can I return perishable goods, custom products, or personal care goods?

No, certain types of items cannot be returned. This includes perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please reach out to us.

6. Can I exchange an item?

Yes, if you would like to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

7. What is the European Union 14 day cooling off period?

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

8. How long does it take to receive a refund?

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at botanicasantabarbara103@yahoo.com.